FAQ

Why do personalized items take longer?

Personalized items take longer because they are made to order. They are not premade items that are in stock. They are custom for you!

Does it really take 7-14 days for personalized items to process?

We do our very best to get them out as quickly as possible. We strive for no more then 7 days but we do suggest the extra time in case there are any delays due to processing custom items. 

 

When will my item ship out? 

Please read our shipping policies under Shipping + Policies > Shipping

My Items has not updated tracking, why?

It can take up to 24 hours to see an updated movement.

Who is the carrier?

All items are shipped out with USPS.

My Package has yet to arrive or has been lost/stolen.

We are not responsible for items once they have been shipped out. Please contact USPS.

What materials are used? 

All material details are described under/next to each item. Descriptions for each items are based on the descriptions provided by our vendors.

 

I’m allergic to certain materials, what materials are used ?

All material details are described under/next to each item. Descriptions for each items are based on the descriptions provided by our vendors.

We also recommend some of our ball post earrings as they are hypoallergenic and reduce chance of having an allergic reaction. However, it must state HYPOALLERGENIC as not all of our ball post are.